SCAR Complaints Policy Procedures 2017 Popular

Published on 01 January 2017 Modified on 26 September 2018 By Narelle Tagged in Governance 1295 downloads

Scientific Committee on Antarctic Research

Complaints Policy and Procedures

Approved on 16 February 2017

SCAR aims to provide the best possible service to our members, volunteers and stakeholders, but if we should, in your opinion, fall short of the high standards we set, there is a redress procedure which you can use.

SCAR values others thoughts and feelings. SCAR welcomes constructive criticism as an opportunity to learn. SCAR trustees, staff and officers will endeavour to listen and take a note of any complaints in a non-judgemental and courteous way. SCAR trustees, staff and officers will apologise if they are in the wrong.